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Mobile Banking

Frequently Asked Questions:

  • What is the Citizens Bank Mobile Web service?
    Citizens Bank Mobile service will give you instant connectivity to your accounts anytime, anywhere using the browser on your mobile device.
  • How much does CBW Mobile Web cost?
    Citizens Bank Mobile is FREE. However, depending on your mobile service provider, you may incur charges from them when accessing the internet.
  • Do I need to enroll for CBW Mobile Web service?
    Citizens Bank Mobile requires no enrollment or application to download. However, you must be signed up for Internet Banking to access your account. Once you access you will be prompted to log in. Use the login & password you currently use to access your online accounts.
  • How do I apply for Internet Banking? Is there a cost?
    To activate your free Internet Banking account go to our website at and click on “Apply Now” and follow the instructions. You may also contact your Citizens Bank account representative if you have any questions. Basic Internet Banking is provided at no cost. Bill Pay will incur a $6.00 monthly fee unless 3 bills or more are paid each month.
  • How do I start using CBW Mobile Web?
    You simply type on your mobile device’s web browser to access our site.
  • Will CBW Mobile Web work on all mobile devices?
    Citizens Bank Mobile is a browser based application that is available from any mobile device enabled with Secure Sockets Layer (SSL) Internet Access. Internet browsing charges may be incurred by your service provider.
  • What accounts can I access with CBW Mobile Web?
    Citizens Bank Mobile allows you to access any of your accounts available for access with Internet Banking.
  • Can I pay bills with CBW Mobile Web?
    Yes, you can schedule payments and pay bills from enrolled accounts.
  • How do I view my account information?
    Once you access the site and login, you will see a listing of all your online accounts and available balances. From there you can choose to view more information.
  • Can transfers be made using CBW Mobile Web?
    Immediate internal transfers can be made. The transfers page will list all approved online transfer accounts.
  • Is CBW Mobile Web secure?
    Yes. All standard Internet Banking security features are applied at login, including dual authentication.

SMS Text Banking Frequently Asked Questions

  • What is Citizens Bank Text Banking?
    Text Banking gives you access to your accounts via text (SMS) messages on your phone. It's a fast, easy way to look up account balances or recent account history by sending a text command to a short code.
  • What is Citizens Bank's short code? What number do I text?
    All text messages should be sent to 96865
  • What do I use to access Text Banking?
    Text Banking requires a mobile device that is capable of sending and receiving text (SMS) messages
  • Can I use both Text Banking and Mobile Banking on my phone?
    Yes, you can use both options from the same phone. To do so you will need to activate each option by logging into your internet banking. Click on the User Services tab, and click on Mobile Enroll to enroll the services on your phone prior to use.
  • Is Text Banking supported on my phone?
    Text Banking will work on any text message (SMS) capable phone from one of our supported carriers.
  • Will I receive unsolicited text messages?
    No. You will only receive messages when you specifically request them with one of the Text Banking commands.
  • Is there a charge for using Text Banking?
    No, Citizens Bank does not charge a fee, however message and data rates may apply.
  • What are the Text Banking commands? 
    Balance B Summary of available balances for all accounts
    History H Summary of recent transactions per account
    Command C List of available Text Banking command
    Help HE Help content for Text Banking
    Login L Receive a URL for the Citizens Bank Mobile Browser website (user must first activate their mobile web browser)
    Recover R

    Receive a URL and new activation code for the Citizens Bank Mobile Browser website (user must first activate their mobile web browser)

    Stop S De-activate all Citizens Bank text services